Management

is doing things right

Leadership

is doing the right things

Peter Drucker

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Profile

Mechanic - Service Sales
Service Manager - Business Owner

About me

I have forty-plus years of productive, wide ranging experience in positions of progressive responsibility in service operations and management.

Details

Name:

Robert Davidson

Location:

La Verne, California

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Professional Summary

I have forty-plus years of experience in the automotive industry with expertise in the following:

  • Diagnosis and repair of minor and major automotive components
  • Managing service department resources both personnel and supplies.
  • Managing manufacturer’s training standards for service personnel.
  • Ensuring that the service department meets required safety, environmental and OSHA standards for a hazard free workplace.
  • Developing strategies to increase the service department’s business, by utilizing all service personnel efficiently and to their greatest potential.
  • Working closely with other department managers as a team.
  • Handling customer complaints as they relate to the service department to maximize goodwill and maintain a high CSI ranking.
  • Working with manufacturer representatives whenever a unique customer situation occurs for assistance beyond normal warranty guidelines.
  • Managing, recruiting and hiring technicians, service advisors and porters.
  • Ensuring that all service personnel comply with company policy, manufacturer “Policy and Procedure” and BAR regulations.
  • Ensuring service advisors keep customers informed on completion times and service repair expense.
  • Proficient in manufacturer policy and procedure compliance, warranty standards, controlling warranty repair cost per vehicle, and high first time submission payment rate of warranty claims.

Work History

Mar 2019 - July 2021 Service Advisor - Warranty Administrator - Freeway Isuzu - Corona, California
Jan 2010 - Jul 2018 Website development - Montreal, Quebec, Canada
Dec 2005 - Dec 2009 Co-owned and operated “Auberge le St-Amour” - Inn/Restaurant/Bar - located at the Mont-Sutton ski resort in Quebec, Canada.
Nov 1995 - May 2005 Service Manager - Moreno Valley Chevrolet - Moreno Valley, California
Dec 1994 - Oct 1995 Automotive Service Contract Claims Manager - Wynn Oil Company - Azusa, California
Dec 1993 - Nov 1994 Service Manager - Redlands Nissan/Isuzu/Suzuki – Redlands, California (Responsible for assisting dealer-principle with a multi-manufacturer audit to help research and recover claims over 180 days that hadn’t been submitted by the previous manager, while restoring a sense of order in the service department. This was originally intended to be short term, until completed and handed over to new management)
Feb 1984 - Sep 1993 Service Manager - Empire Nissan - Ontario, California

Industry Training

General Motors - Nissan Motor Corporation – Chrysler Motor Corporation – Isuzu Motors Ltd – Firestone Tire – BAR compliance – OSHA compliance – EPA compliance – Hazmat compliance – Oremor Management – Dale Carnegie Customer Relations Employee development – and more.

Contact

“The successful man will profit from his mistakes and try again in a different way.”

Dale Carnegie

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